Q:
Do we offer delivery & collection?
A:
Because we are so close to both Shawford Station and the M3, our shop is an ideal place to start and finish your e-bike hire. However, if delivery or collection is an essential part of your plans, then please email hello@experiencehampshire.uk and we will see if we can help. There will likely be an extra charge for this service.
Q:
What happens if I have a problem with my e-bike?
A:
If you have a mechanical problem that is a manufacture issue and the bike is no longer rideable then we will do all we can to get you a replacement to enable to continue with your day out. However, if you get a puncture, your battery goes flat, you damage the bike and it can’t be ridden, or any other issue, then you will need to make a plan to fix your bike or get it back to us at the shop.
Q:
How long will an ebike battery last for on a bike ride?
A:
This depends on the number of hills you go up and the level of assist you use while you are riding. However, our e-bikes should cover a range between 25 & 60 miles, although this cannot be guaranteed. If you would like to rent a spare, fully charged battery then that is no problem at all.
Q:
What happens if I damage my bike or it is stolen?
A:
If you are unfortunate enough to damage your electric bike or it is stolen, then you will be responsible for the repair costs, or the value of a replacement bike. If it is stolen you will also need to obtain a police report and crime reference number. You can arrange your own insurance independently too.
Q:
What happens if I return my bike late?
A:
If you return the e-bike after the agreed time/date then we will charge an additional fee to your credit card depending on how late you return it.
Q:
Can my child hire an electric bike?
A:
Unfortunately, children under 14 can’t legally ride electric bikes. However, we have a range of children’s bikes for all ages so you can still get out for a family ride. It just means the adults won’t have to work quite as hard to keep up!
Q:
Do I need to leave a deposit when I collect my bike/s?
A:
You will be required to sign some Booking Conditions to take part in this experience. These can be emailed to you once you have booked and prior to collecting your bike/s. You will also be required to leave a £750 per bike ‘pre-authorisation’ deposit on a credit card. Money won't actually be taken on your card, but it does ‘block the card’ for that amount for duration of the hire,. This is removed when the hire ends