Q:
How long before our booked experience should we arrive?
A:
You should arrive 5 minutes prior to the time stated on your booking. This is to ensure we have enough time to prepare you for your experience as we have a short intro to each game as well as a Health & Safety brief.
If you arrive up to 15 minutes late you will have the option to play the remainder of your allotted time in the game. If you are more than 15 minutes late for your booking you will unfortunately no longer be able to enter your game and will not be entitled to a refund. Please contact us if you are running late and we will do everything we can to accommodate you and your team.
Q:
How long is the experience?
A:
We suggest to allow for up to 90 minutes for your experience. This includes a 10-15 minute brief and introduction, 60 minutes to complete the objective in the room, and 10-15 minutes debrief and photo shoot.
Q:
Is it scary and are we locked in?
A:
We pride ourselves on providing an intense and immersive experience. We are focused on delivering an experience fuelled with adrenaline and ending in a team accomplishment – not to frighten players.
No, you will not be locked in. You will be able to exit the room at any point during the game and for any reason.
Q:
Who can play?
A:
Our games are suitable for all adventurers seeking an experience unlike any other. The games are suitable for corporate team building, a unique social activity and a fun pastime for visitors exploring everything Portsmouth has on offer.
Under 16’s requires adult supervision, 1 adult (18+) per under 16 group, in order to play our games. 5 and under go free.
Q:
What size is each room?
A:
The rooms vary from 15 metres squared to 90 metres squared
Q:
Can I bring children?
A:
Sure! Children under 5 go free and under 16’s require adult supervision. Let us know during your brief if you need to be made aware of any surprising moments for the sake of potentially scaring small children.
Q:
Do you provide refunds?
A:
As your experience is a live event we cannot issue refunds or accept cancellations once your booking is confirmed. Alternatively, we can reschedule your booking (once). Please contact us prior to the start of your booking to arrange this. Refund and amendment requests from players who have experienced extenuating circumstances will be duly reviewed on a case-by-case basis.
Q:
Can I come inebriated?
A:
No. In light of this, if you are visibly under the influence, we reserve the right to ask you to leave the premises without a refund. We would like to keep you, your team and our staff as safe as possible and cannot claim to be doing so if any of the above-named parties are intoxicated.
Also, if you are offensive or threatening towards any of our staff you will also be asked to leave the premises without a refund.
Q:
Do you have any advice for new players?
A:
Always be aware of your surroundings and look everywhere. Puzzles and the rooms may not be as they first seem. It is also very important to make sure you communicate with your team mates. Those who do, progress much quicker.
Each game is a challenge of intellect, stamina and guts! As each game has specific puzzles linked to the game theme and story they will vary greatly so it is difficult to determine specific difficulty levels.
Q:
How many players per room?
A:
It varies between rooms but usually 4-8 people.